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How Middle Management Development Drives Business Success

The demands and pressures on managers in a post-pandemic workplace are higher than ever. Middle managers fuel organizational performance by connecting executive strategy to front-line performance. They often juggle multiple priorities with little support and recognition. If you don’t see value or impact from this level of leadership, it’s time to examine your company’s approach

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Case Study: How The Artisan Inn Increased Employee Retention and Profits During a Global Pandemic

Background The Twine Loft and Artisan Inn is a collection of historic buildings scattered throughout the picturesque town of Trinity, NL. Tineke Gow started the business in 1991 as a two-bedroom bed and breakfast with one employee open only during the months of July and August. Over a 30-year time span the business grew to include

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Three Reasons Why Your Feedback Conversations Are Not Having an Impact on Employee Performance

We’ve all heard it. Some of us, including me, have said it. “Feedback is a gift!” But is it? Effective feedback conversations are an essential tool for helping everyone in a company improve performance and develop into the best version of themselves. But I see these 4 words posted so often on LinkedIn (no shame

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How to Manage an Underperformer

If you have an employee on your team who is not performing at the level you know they can perform at, it is important that you diagnose the real issue behind their performance problem. If you do not diagnose the REAL issue behind the employee’s performance, it will not matter how much feedback you give

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