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Transitioning from employee to manager requires a different way of thinking. You must transition from being the “doer” to the “decision maker”. If, as a manager or business owner, you make all the decisions on your own without involving your team, you run the risk of disengaging your employees. On the other hand, if you […]

Transitioning from employee to manager requires a different way of thinking. You must transition from being the “doer” to the “decision maker”. If, as a manager or business owner, you make all the decisions on your own without involving your team, you run the risk of disengaging your employees. On the other hand, if you

It is the dream of every manager and business owner to have star players on their team – these team members are typically known as high-performing employees. High-performing employees deliver results and often exceed targets. You need high-performing employees on your team but you can’t manage these star employees like all other employees, or you

Last week one of my coaching clients, Deborah, confessed to me that one of her clients has two outstanding invoices! She also admitted that she finds it very difficult to address these types of situations with clients and will go to great lengths to avoid an awkward conversation with any client. Her response to the

Whether you have been in business for five months or five years, you have likely run into some interesting situations with customers, employees, and suppliers. Perhaps a client isn’t paying you on time (or at all!) or an employee has decided it’s okay to take extra long lunch breaks! One thing that is for certain

And why companies have been getting it all wrong! According to Gallup’s State of the American Workforce (2017) report, not much has changed with respect to employee engagement levels over the past several years. Gallup reports that almost 70% of employees in the United States were disengaged last year. In Canada, the numbers aren’t much

Getting curious about how you feel. I don’t remember exactly how or when I discovered emotional intelligence. I do remember that about five years ago I was on a journey to learn how to ‘let go’ of what I thought life should look like so I could fully embrace what was really possible for me.

The 3 Rules Of Empathy We have all had to deal with difficult or challenging people at some point in our lives. At work, at home, or during social events we encounter someone that rubs us the wrong way. There is a great deal of content available about how to deal with difficult people but

The Tool That Changed How I See Myself Is there something about yourself that you don’t like? Of course there is! We all have something about us that we would like to change. But what if you could see that thing in a different light? What if the one thing about yourself that you always

How investing in your employees can pay off for your business. Throughout my career as an educator and trainer I heard many excuses as to why a company did not want to invest in training or professional development for their employees. The most common of those excuses were “What if we train them and they